bigwinlive Privacy Policy

1 Introduction

bigwinlive ("we", "us", or "the platform") provides a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect, how we process it, and what your rights are when you register on bigwinlive, use our services, or visit our website.

Before reading this policy, please note: creating an account on bigwinlive or using our services means you are agreeing to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

This Privacy Policy applies only to bigwinlive's official platform. We are not responsible for any third-party websites or services.

2 Information We Collect

bigwinlive may collect the following categories of information in order to provide you with a safe and personalized experience:

2.1 — Personally Identifiable Information

• Full name and date of birth (for age verification — users under 21 cannot register)
• Email address and mobile phone number
• National ID (NID) or passport number (for identity verification)
• Current address and nationality

2.2 — Financial Information

• bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Deposit and withdrawal history
• Balance and bonus usage records

2.3 — Technical and Usage Information

• IP address, browser type and version
• Device identity (device ID, operating system)
• Time spent on the site, pages visited, and click patterns
• Gaming activity logs and betting history
• Information collected through cookies and similar tracking technologies

2.4 — Communication Information

• Your conversations with our support team via live chat or email
• Details of complaints, feedback, or requests

3 How We Use Your Information

bigwinlive never uses your information unnecessarily. Information is processed for the following legitimate purposes:

• Account Management: Completing registration, login, and account verification processes.
• Service Delivery: Managing betting, gaming, deposit, and withdrawal activities.
• Age Verification: Ensuring that only users aged 21 or above are using the platform.
• Security and Fraud Prevention: Helping prevent unauthorized access, financial manipulation, and money laundering.
• Customer Service: Resolving your questions, complaints, and requests.
• Personalization: Providing game recommendations, promotions, and offers based on your preferences.
• Legal Compliance: Complying with applicable laws and regulations and responding to requests from regulatory authorities.
• Responsible Gaming: Identifying and supporting users who are at risk of gaming addiction.
• Platform Improvement: Analyzing data to improve service quality and resolve technical issues.

4 Cookies and Tracking Technologies

The bigwinlive website uses cookies — small data files stored in your browser that help improve your browsing experience. We use the following types of cookies:

4.1 — Essential Cookies

These cookies are required for the core functionality of the website — such as maintaining login sessions, ensuring security, and completing transaction processes. Disabling them will prevent the site from working properly.

4.2 — Functional Cookies

Used to remember your preferences (such as language and display settings) and to provide a personalized experience for you.

4.3 — Analytics Cookies

Used to analyze site usage patterns and improve our services. Information collected from these cookies is generally processed in aggregated and anonymized form.

You can control or disable cookies from your browser settings. However, doing so may cause some features of the site to not work properly.

5 Sharing Information with Third Parties

bigwinlive never sells your personal information to third parties. However, information may be shared in specific circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and related banking partners — only the information necessary to complete transactions.
• Technology Partners: Trusted service providers who assist in operating our platform — who are committed to upholding our privacy standards.
• Game Providers: Game companies including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe — only the minimum information necessary to carry out gaming activities.
• Law Enforcement Agencies: Upon request from competent authorities pursuant to a valid legal order or investigation.
• Business Transfers: In the event of a merger, acquisition, or asset sale — you will be notified in advance.

Outside of the above cases, we never share your information without your consent.

6 Data Protection and Security Measures

bigwinlive uses industry-standard security technologies and practices to protect your personal and financial information:

• SSL Encryption: All communication between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive information that is stored is kept in encrypted form.
• Access Controls: Only authorized personnel are granted access to your information on a need-to-know basis.
• Regular Security Reviews: Regular security audits are conducted to identify and address potential vulnerabilities.
• Two-Factor Authentication: A two-factor authentication (2FA) option for added account security.
• Suspicious Activity Monitoring: Active monitoring for unauthorized logins or unusual transactions.

In the event of any security breach, we will notify affected users as quickly as possible and take the necessary steps to resolve the issue.

7 Data Retention Period

bigwinlive retains your information only for as long as necessary:

• Active account data: For the entire duration the account remains active.
• Financial transaction records: For the period required by legal obligations.
• After account closure: Some information may be retained for a limited period to meet audit, legal claim, and regulatory requirements.
• Marketing communication data: Until you withdraw your consent or it becomes no longer relevant.

Once the specified period has passed, data is securely deleted or anonymized.

8 Your Rights

As a bigwinlive platform user, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may not be possible where legal obligations exist).
• Right to Restrict Processing: The right to request that we limit the use of your information for certain purposes.
• Right to Data Portability: The right to receive your information in a structured and commonly usable format.
• Right to Object: The right to object to direct marketing or certain types of processing.
• Right to Withdraw Consent: The right to withdraw consent at any time for information that is processed on the basis of consent.

To exercise these rights, please contact our support team via live chat or email.

9 Protection of Minors

bigwinlive strictly prohibits users under the age of 21 from using the platform. We do not intentionally collect any personal information from minors.

An age verification process is completed at the time of registration. If we become aware that a minor has opened an account using false information, that account will be suspended immediately and the associated information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

10 Marketing Communications

bigwinlive may contact you about relevant promotions, bonus offers, and platform updates — but only with your consent.

• You can opt out of marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any marketing email or by contacting our support team.
• Even if you opt out of marketing communications, we will continue to send you necessary messages related to transactions, security, or your account.
• We do not sell or transfer your contact information to third-party marketers.

11 Changes to This Policy

bigwinlive reserves the right to update this Privacy Policy as needed. When significant changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• Registered users will be notified by email.
• A clear notice will be displayed on the platform.

Continuing to use the platform after an update means you agree to the terms of the new policy. If you do not agree with the changes, please contact our support team.

12 Applicable Law and Dispute Resolution

This Privacy Policy and the processing of your information are governed in accordance with applicable international data protection standards and regulations.

For any dispute or complaint relating to this policy, please first contact our support team — we will try to resolve it through discussion. Our support team is available 24/7 according to Bangladesh Standard Time (BST, UTC+6).